Return Policy
The right of return applies only to customers located within the EU.
> Returns are accepted within 14 days but please note the exceptions listed below:
> Returns are not accepted on Rings because they are personalised for you in your specific size. If necessary, I can resize the ring for you, more information on this can be found in the "Questions & Answers" link. In some cases ring resizing will not be possible, because of the design. Please see the information regarding returns that is mentioned on each item listing.
> Returns are not accepted on Custom orders as these are personalised.
> Returns are not accepted on Engraved/Stamped items as these are personalised.
> Returns are not accepted on Earrings due to hygiene reasons.
> Returns are not accepted on orders to the USA.
> Returns are not accepted on Gift Cards.
> For any other items that do allow returns, please contact me first by email at hello@kindolivejewellery.com. I will then send you the instructions on how and where to send your package. Items sent back to me without first requesting a return by email will not be accepted.
> A return will need to be made within 14 days of the item being delivered to your address, and the item must be returned unused and unworn in the exact original condition and in the original packaging. Please ensure that you use tracked and insured delivery, as I will not be able to refund if I do not receive the item back, and you will have to lodge an insurance claim with your shipping provider. Note that you are responsible for the cost of sending the item back to me. Once I receive the item back, I will refund your original purchase price immediately, but please allow a few days for the funds to make their way into your bank account.
> For any questions, contact me at hello@kindolivejewellery.com.
Damages and issues
Please inspect your order as soon as you receive it and contact me immediately in case the item is defective, damaged or if you receive the wrong item, so that I can evalutate the issue and make it right. In the unlikely case that a package arrives damaged, please keep the packaging, and also please take a video and photos of the damaged package.